User Guide

User Guide

Order process

If you are a first-time user of our store, please follow this guide to order.
If you have any questions, please feel free to contact us.

STEP 1

Select your favorite product

Once you find the product you want, press the "Add to Cart" button to add the product to your shopping cart.

STEP 2

Check the contents of the cart

A screen will appear to confirm the contents of your current cart, so please make sure you have made any mistakes and press the appropriate button to proceed with the purchase process.
・Customers who have already registered as members to our store > [Login and proceed]
・Customers who have not registered as a member > "Proceed to order process"
*If you have not registered as a member, please enter your customer information in "STEP 4", then register as a member before proceeding with the purchase process.
You can choose to complete the purchase process without registering as a member.

STEP 3

Login

If you have already registered as a member of our store, please log in from this screen.

STEP 4

Enter your information

Please enter the required fields such as your name, email address, address, and phone number.
If you would like to register as a member, you can register using the customer information you have entered, so please continue entering your desired password and press the [Register as a member and click the Next button.
If you are making a purchase without registering as a member, please uncheck the check box from "Agree to the membership terms and conditions and register your orderer information as a member" and proceed to the next screen.
*If the delivery address is different for a gift, etc., you can specify a new delivery address on the next screen.

STEP 5

Enter your delivery address information and payment method

If the delivery address of the product is different from the address entered in "STEP 4", please press the [Change] button in the delivery address and enter the new delivery address.
Please select the shipping method, desired delivery date, delivery time, and desired payment method.
You can choose from the following payment methods:
・Bank transfer
・Installation payment (shopping credit)
・Cash on delivery
・Credit card payment
*Installation payments and cash on delivery are not available when shipping to overseas addresses.

STEP 6

Check your order details

1. Inside the shopping cart (shopping details)
2. Customer Information
3.Delivery address (estimated delivery date)
4. Payment method
Please check the above four points and if there are no mistakes, please click the [Confirm Order] button.

Order completed

Your order has been completed. After the order is completed, you will receive an email confirming the order details (automatic reply).
Please check and contact us as soon as possible if you have any mistakes or changes.

Payment method

You can choose from the following payment methods: For details, please refer to the explanation of each payment method.

1

Credit card payment

You can choose to pay in 1/3/5/6/10/12/15/18/20/24 times.
The types of cards that can be used are as follows:

VISA / MasterCard / JCB / AMERICAN EXPRESS / Diners Club International

Please rest assured that personal information and card information will be encrypted using a technology called SSL to communicate the information.
Card approval can be obtained when ordering, so products can be shipped faster.

Credit card payment

2

Bank transfer payment

■ Transfer destination (if transfer is made from a bank account within Japan)
Mitsui Sumitomo Bank Bank Hamamatsucho Branch
Regular account Account number 7878515 Our Value Co., Ltd.

■Deposit address (if transfer is made from a bank account outside of Japan)
Bank Name: SUMITOMO MITSUI BANKING CORPORATION (SWIFT: SMBCJPJT)
Branch Name: Hamamatsucho Branch
Address: Hamamatsucho Branch 2-3-1, Hamamatsucho, Minato-ku, Tokyo, 105-0013, Japan
Account Number: 7878515
Recipient Name: Our Value Inc.

Delivery may be delayed depending on the timing of your payment.
If you are in a hurry, please use installments (shopping credit), credit card payment, or cash on delivery.

●The total amount paid will be the product amount and the transfer fee.
●Please check the transfer fee when making a transfer.
●The automatically sent confirmation email also contains account information, so please make your payment there.
●The customer will be responsible for the transfer fee.
●We will ship the product as soon as we confirm your payment.
●Until payment has been confirmed, the eligible products will remain in their listing status on this website.
●Please note that if another person makes a payment first, we will prioritize that person.
●If we are unable to confirm your payment even after more than two days have passed since your order is placed, we will contact you to ask for a payment request.
If we do not receive a reply, we will cancel your order, so please be aware of this.

3

Cash on delivery payment

- An additional fee of 10,000 yen will be charged.
・The product price will be up to 500,000 yen.

4

Installment payment (shopping credit)

This is an installment payment method that can be applied using only the online procedure.

■Regarding payment and delivery destinations
- You can also use bonuses with up to 84 installments.
- You can create repayment plans that suit your needs, such as skip payments, lump sum payments for bonuses, and bonus only payments.
- You can use this service from payments of 30,000 yen or more monthly payments.
- Products will only be delivered to the home address of the person who placed the order.
-For the fee rate for installment payments, please check the usage guide page.

■ Regarding product shipping
The customer will complete the shipping process upon conclusion of the contract between Jacks Co., Ltd., Mitsui Sumitomo Card Co., Ltd., and Aplus Co., Ltd. *If there is a down payment, the product will be shipped after the contract is concluded with the loan company and the down payment is paid.
Depending on the results of the examination, it may not be possible to use the service. Thank you for your understanding.

About shipping

Japan: Free shipping nationwide
Shipping outside of Japan: Shipping charges apply depending on the product. *Shipping costs can be checked on the order confirmation screen.

Shipping/Delivery

1

Regarding order acceptance and shipping

Normally, once the product is ready, we will ship it within 2 business days, excluding our holidays. If you pay by bank transfer, the item will be shipped after payment is confirmed.
*Orders placed after 4:00pm the day before a holiday will be processed on the next business day or later.
Example: Orders placed after 4:00pm on Fridays → Orders confirmed after Monday and shipped as soon as the product is ready.
*It takes one day (total of 2 days) from shipping to delivery to Hokkaido, Okinawa and Kyushu.
*If shipping outside of Japan, the item will be shipped within two business days, excluding Saturdays, Sundays and holidays.

2

Delivery information

・You can specify delivery dates We can specify the arrival date for 6 days from 2 business days after the order date.
・You can specify delivery time
Morning / 2-4pm / 4-6pm / 6-6pm / 6-8pm / 7-9pm / 7-9pm
*If shipping is outside of Japan, you cannot specify a date and time.

3

Regarding checking delivery status

You can check the delivery status after we ship the product from our store.
The shipping number of your package listed in the shipping completion email is
You can check the delivery status by entering it in the "Package Inquiry" field on the Yamato Transport, Sagawa Express, or UPS website.


{Yamato Transport Baggage Inquiry Service}

https://toi.kuronekoyamato.co.jp/cgi-bin/tneko

{Sagawa Express Baggage Inquiry Service}

https://k2k.sagawa-exp.co.jp/p/sagawa/web/okurijoinput.jsp

[UPS Baggage Inquiry Service] (Shipping outside of Japan)

https://www.ups.com/track?loc=ja_JP&requester=ST/

Cancellation, returns, and exchanges of orders

For more informationHerePlease check.

Product Warranty

For more informationHerePlease check.

About the condition of the product

Product condition is shown in the following ranks.

-New: No missing accessories, the product is in the same condition as when it was shipped from the manufacturer. *In the case of a watch, the frames must not be adjusted. There may also be scratches from storage or transportation.
-Unused item: Not in use. *There may be scratches due to storage or transportation, or accessories may be out of stock.
・Used super beautiful condition: Although used, there is no sign of use at all
・Used condition: Used, but in good condition with little signs of use
・Used Good Product: Although used, it has little signs of use to the naked eye and is in relatively good condition
・Sign of use: At first glance, it is considered to be a used item